Refund & Cancellation Policy

House of Books is a digital eBook store operated by House of Sunrise Enterprises. We sell and deliver digital books and related digital reading materials electronically.

1. Digital Products

All products available through House of Books are digital eBooks unless specifically stated otherwise on the respective product page. No physical books or physical products are shipped as part of a standard eBook purchase.

After successful payment and confirmation of the order, the purchased eBook may be made available for download through the website and/or delivered to the email address provided by the customer during checkout.

2. Cancellation of Orders

Customers may request cancellation of an order before the purchased digital product has been delivered or made available for download.

Once an eBook has been successfully delivered, made available for download, or accessed by the customer, cancellation may generally not be possible because digital products cannot be physically returned.

Any cancellation request will be reviewed based on the status of the order and the circumstances of the request, subject to applicable laws and regulations.

3. Refund Eligibility

Refunds are not automatically available for every digital purchase. However, House of Books may consider a refund in genuine circumstances, including:

• The customer was charged more than once for the same order.
• Payment was successfully completed but the purchased eBook was not delivered or made available because of a technical issue.
• A technical problem prevents the customer from accessing or downloading a purchased eBook and the issue cannot reasonably be resolved.
• The customer was charged for a product that was not successfully supplied due to an error attributable to House of Books.
• A refund is required under applicable law or regulations.

4. Non-Refundable Situations

A refund may generally not be provided in the following situations:

• The customer has successfully received or downloaded the purchased eBook and subsequently changes their mind.
• The customer purchased the wrong eBook by mistake after the digital product has been delivered or made available for download.
• The customer no longer wants the product after purchase.
• The customer does not have a compatible device, application, or software required to read the stated eBook format, where the format and requirements were clearly disclosed before purchase.
• The customer has already received the digital product and the request is based solely on personal preference.

5. Payment Failure or Unsuccessful Order

If a payment attempt fails and the order is not successfully completed, no digital product will be considered purchased or delivered through that failed transaction.

If a customer’s bank account or payment method is debited but the order is not successfully completed on House of Books, the transaction will be reviewed and handled according to the payment status and applicable payment gateway procedures.

6. Duplicate Payments

If the same customer is charged more than once for the same order due to a duplicate transaction, the customer should contact House of Books with the relevant order and payment details.

After verification of the duplicate transaction, the additional eligible payment may be refunded to the original payment method, subject to payment gateway processing and applicable rules.

7. Digital Delivery Issues

If you have successfully paid for an eBook but have not received the download access or email delivery, please contact us with your order number and the email address used during checkout.

We will first attempt to resolve the delivery or access issue by providing the purchased digital product or restoring access where appropriate.

8. Refund Request Process

To request a refund, cancellation, or assistance with a digital delivery issue, please contact House of Books through our Contact Us page.

Please provide the following information wherever applicable:

• Order number
• Email address used for the purchase
• Name of the purchased eBook
• Date of transaction
• Reason for the refund or cancellation request
• Relevant payment or transaction reference, if available

Providing complete information helps us verify the transaction and resolve the request more efficiently.

9. Refund Processing

Where a refund is approved, it will normally be processed to the original payment method used for the transaction, subject to applicable payment gateway, banking, and processing timelines.

The time taken for the refunded amount to appear in the customer’s account may vary depending on the customer’s bank, card issuer, payment provider, or other financial institution.

10. Order Verification

House of Books may verify the order, payment status, delivery status, and relevant transaction information before approving a refund or cancellation request.

Refunds will not be processed solely on the basis of an unverified claim or transaction.

11. Unauthorized or Fraudulent Transactions

If you believe that an unauthorized or fraudulent transaction has been made using your payment method, please contact us immediately and also contact your bank or payment provider where appropriate.

House of Books reserves the right to investigate suspicious transactions and take appropriate action in accordance with applicable laws and payment-processing requirements.

12. Copyright and Authorized Content

House of Books intends to offer only eBooks and digital content that House of Books is legally authorized to sell or distribute.

Customers may not reproduce, redistribute, resell, share, upload, or otherwise commercially distribute purchased eBooks except where expressly permitted by the applicable licence or law.

13. No Physical Returns

As House of Books primarily provides digital eBooks, there is normally no physical product to return and no physical return shipping process for standard eBook purchases.

14. Changes to This Policy

House of Books may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment processes, business practices, or applicable legal requirements.

15. Contact Us

For questions regarding refunds, cancellations, payments, or digital delivery, please contact House of Books through our Contact Us page.

Please include your order number and the email address used for the purchase whenever contacting us about a specific transaction.

For questions regarding refunds, cancellations, payments, or digital delivery, please contact us at houseofbooks@houseofsunriseenterprises.com

Last Updated: September 2026