Digital Delivery Policy

House of Books is a digital eBook store. All standard products offered through our website are delivered electronically and no physical book is shipped to the customer.

1. Digital Product Delivery

After successful payment confirmation, the purchased eBook will be made available to the customer through the digital delivery system provided by House of Books.

Depending on the order and delivery process, the customer may receive access to the purchased eBook through the order confirmation page, download section, and/or the email address provided during checkout.

2. Delivery Time

Digital delivery is generally initiated after the payment has been successfully confirmed.

In most cases, the download access will be available shortly after successful payment. Delivery may occasionally be delayed because of payment verification, technical issues, email delivery problems, or other circumstances beyond our immediate control.

3. Email Delivery

Customers should provide a valid and accessible email address during checkout. Download information or order-related communication may be sent to the email address provided by the customer.

If you do not receive the expected email, please check your spam, junk, promotions, or other filtered folders before contacting us.

4. Download Access

Download access is provided only after the relevant order and payment have been successfully processed.

Download links may be protected and may have access restrictions, download limits, or expiration periods depending on the product and system configuration.

5. Download Problems

If you have successfully paid for an eBook but cannot access or download it, please contact us at:

houseofbooks@houseofsunriseenterprises.com

Please include your order number and the email address used during checkout so that we can verify the order and assist you.

6. Incorrect Email Address

Customers are responsible for entering the correct email address during checkout. If an incorrect email address is provided, please contact us as soon as possible with the order details.

We will make reasonable efforts to assist with legitimate delivery issues after verifying the order.

7. No Physical Shipping

House of Books does not provide physical shipping for standard eBook purchases. Customers will not receive a printed book, parcel, or other physical delivery unless a product is specifically identified as a physical product on the website.

8. Payment Verification

Digital products are released only after the payment status has been successfully confirmed through the applicable payment processing system.

A payment attempt that has failed, been cancelled, or remains unconfirmed may not result in immediate digital delivery.

9. Multiple eBooks in One Order

Where an order contains multiple eBooks, the applicable purchased eBooks may be provided together through the order’s digital delivery and download system.

10. Customer Responsibility

Customers are responsible for maintaining access to the email address used for their purchase and having a compatible device and software capable of opening the stated eBook format.

11. Unauthorized Sharing

Download links and purchased eBooks are intended for the customer who completed the purchase. Customers must not share, redistribute, resell, upload, reproduce, or commercially distribute purchased eBooks except where expressly permitted by the applicable licence or law.

12. Support

For assistance relating to digital delivery, download access, or a successfully paid order, please contact:

houseofbooks@houseofsunriseenterprises.com

Last Updated: September 2026